Effective Date: 12 May 2026 Version: 1.0 Document ID: TOS-DRONEFIELD-v1.0 Language: English (binding)
These Terms of Service ("Terms", "ToS") form a binding legal agreement between you, the user of the DroneField Portal ("User", "you"), and DroneSpot Kft., a company registered in Hungary at 9144 Kóny, Kazinczy utca 23, company register number 08-09-025866, tax number HU23954443 ("Provider", "we", "us").
These Terms govern your access to and use of the DroneField Portal at https://my.dronefield.app and any related online services that we make available through that Portal (collectively, the "Service"). The Service includes — among other things — account management, the purchase of Subscriptions and Project Packages, invoice access, device management, software downloads, and customer support.
These Terms apply together with two other documents:
If you do not agree with these Terms, you must not register for or use the Service.
The following words have the meanings set out below throughout these Terms. Words that are also defined in the EULA carry the same meaning here, unless explicitly noted.
The Portal is the web-based control panel of the DroneField ecosystem. Through the Service we make the following functions available to you:
The Portal is not an aerial imagery processing platform. No drone images, orthomosaics, vegetation index maps, or application maps are uploaded to or processed by the Portal. All processing happens on your own computer through the Software, in line with the EULA and the Privacy Policy.
The Service is provided to you "as is" and "as available". We make reasonable efforts to keep the Service running, but we do not promise any specific level of availability or response time, except where mandatory law provides otherwise. Planned maintenance and unplanned downtime are addressed in Section 19.
Who can register. To register for an Account and use the Service, you must be at least eighteen (18) years of age, or — if you are between sixteen (16) and eighteen (18) — you must have the consent of your legal guardian. You must also have the legal capacity to enter into a binding contract under the laws applicable to you. The Service is not intended for children under sixteen (16), and we do not knowingly collect personal data from anyone in that age group.
Registration process. To create an Account on the Portal, you must:
One Account per person or entity. Each Account is intended to be used by one person (in the case of a Consumer) or by one legal entity (in the case of a Business User). You must not create more than one Account in order to obtain multiple Free Trial Projects, abuse promotional offers, or otherwise circumvent these Terms. Section 17 covers this in more detail.
Keeping your information up to date. You must keep your email address and your billing information up to date on the Portal. We use these to send you transactional emails (such as invoices, renewal reminders, and security notices), and inaccurate information may cause you to miss important communications.
Refusal and restriction. We reserve the right to refuse a registration, to restrict a registration to a limited part of the Service, or to require additional verification (for example, of a VAT number or a company registration) before approving an Account, if we have reasonable grounds to do so. Examples include suspicion of fraud, sanctions screening hits, or a previous Account that was terminated for cause under Section 18.
By ticking the "I accept the Terms of Service and the Privacy Policy" checkbox on the registration form, or by otherwise registering for or using the Service, you confirm that you have read, understood, and accepted these Terms and the Privacy Policy. Your acceptance is recorded in your Account together with a timestamp.
The EULA is accepted separately, inside the Software, the first time you log in to the desktop application. The acceptance of the EULA is required for the use of the Software but is not required for the use of the Portal alone. You can view your Portal account, download installers, and manage your Subscription even before you have accepted the EULA. However, you cannot start any processing in the Software until you have accepted the EULA.
Versioning. These Terms are versioned, like the EULA. We may update these Terms from time to time, for example to reflect changes in the law, in our pricing or refund policy, or in operational practice. The procedure for material and minor changes is described in Section 24. As with the EULA, your previously accepted version remains visible to you on the Portal under Legal Documents.
Conflict between documents. If there is a direct conflict between these Terms and the EULA, or between these Terms and the Privacy Policy, the following order of priority applies on the specific point in conflict:
Personal credentials. Your Account is personal to you (as a Consumer) or to your organisation (as a Business User). Your login credentials must be kept confidential and must not be shared with any third party. The same prohibition is stated in the EULA, but it is reinforced here because Account-level abuse typically begins on the Portal.
Choice of password. When you register or change your password, you must choose a password that meets the strength requirements indicated on the Portal at the time. We may, from time to time, update those requirements to reflect current security best practice (for example, requiring a minimum length, a mix of character classes, or screening against known leaked-password lists).
Responsibility for activity. You are responsible for all activity that takes place under your Account, including all Orders placed, all Devices registered, and all communications sent through the Service. If you allow someone else to use your credentials — knowingly or through carelessness — you may still be held liable for what they do with them.
Reporting a compromise. If you have any reason to believe that someone else has obtained access to your Account, you must:
Upon receiving such a notification, we will take reasonable steps to assist you, including reviewing recent activity on the Account, temporarily locking the Account, and — where appropriate — issuing a forced logout of all sessions and Devices.
Security investigations. If we detect or are notified of suspicious activity on an Account — such as login attempts from unusual locations, automated brute-force attempts, or use of leaked credentials — we may, without prior notice, temporarily lock the Account, require a password reset, or require additional verification, until we are satisfied that the Account is again under the control of its legitimate owner. We will inform you of any such measure by email as soon as it is safe to do so.
The Portal displays the available Subscriptions, Project Packages, and any other paid items, together with their key features and prices. The information shown on the Portal — including prices, descriptions, and feature lists — is an invitation to make an Order and not, by itself, a binding offer to sell.
Placing an Order. You place an Order by following the checkout flow on the Portal:
Formation of the contract. The contract between you and the Provider is formed at the moment when the Order is successfully paid and we send you an Order confirmation email to the address registered on your Account. The Order confirmation email summarises:
You should keep the Order confirmation email for your records. If you do not receive an Order confirmation email within a reasonable time after a successful payment, please contact us at [email protected].
Refusal of an Order. We reserve the right, in our reasonable discretion, to refuse or cancel an Order — even after payment has been collected — if:
If we refuse or cancel an Order after payment, we will refund the amount in full, in the same currency and using the same payment method, as soon as reasonably practicable.
Prices on the Portal. All prices are published on the Portal at the moment of purchase and are stated in euros (EUR). The Portal may, where supported, allow you to view equivalent amounts in other currencies for information purposes, but the actual amount charged is the EUR amount unless the Portal specifies otherwise at checkout.
Gross prices for Consumers, net prices for Business Users. In line with Hungarian and EU consumer-protection rules, prices shown to Consumers on the Portal are always gross prices, including any applicable VAT and any other mandatory charges. Prices shown to Business Users who have entered a valid VAT number during registration are typically shown as net prices, with the applicable VAT (if any) calculated and displayed at the final checkout step. The total amount payable is always shown to you before you confirm the Order.
VAT treatment. The Provider is registered for VAT in Hungary under tax number HU23954443 and uses the EU One-Stop Shop (OSS) scheme for cross-border supplies of digital services to Consumers within the European Union. The VAT applied to your Order depends on your status and your location, in the following way:
The applicable VAT and the legal basis for the chosen VAT treatment are stated on every invoice.
Price changes. We may change the prices of Subscriptions, Project Packages, and other items at any time. Price changes apply to future Orders placed after the change has taken effect. Price changes do not apply retroactively to Orders that have already been paid, nor to the current paid term of an ongoing Subscription. The notification procedure for Subscription renewals at a new price is set out in the EULA, Section 7.
Currency conversion. If your payment instrument is issued in a currency other than euro, your bank or card scheme may apply a conversion rate and a foreign-exchange fee. These rates and fees are determined by your bank and are outside our control.
Stripe as payment service provider. Payments on the Portal are processed by Stripe Payments Europe, Limited ("Stripe"). Stripe is a PCI-DSS certified payment service provider, and is acting as an independent controller of the personal data necessary for processing the payment, as described in the Privacy Policy.
Accepted payment methods. We accept the payment methods that Stripe makes available on the Portal at the time of your Order. These typically include major credit and debit cards (Visa, Mastercard, American Express), and may, depending on Stripe's offering and your location, also include alternative methods such as Apple Pay, Google Pay, or SEPA Direct Debit. We do not accept cash, bank transfers initiated outside the Portal, or any payment method not displayed at checkout, unless we expressly agree otherwise in writing for a Business User.
No card data stored by us. We do not store your full card number, your card expiry date, or your CVV/CVC code on our servers. These data are entered directly into Stripe's hosted payment form and transmitted to Stripe under PCI-DSS conditions. We receive only a non-sensitive Stripe payment token and a short, masked summary of your card (for example "Visa ending in 1234"), which we use to display past payments on your Account and — where you have consented — to authorise renewals.
Strong Customer Authentication (SCA). Where required by the EU Payment Services Directive 2 (PSD2), Stripe will trigger Strong Customer Authentication for your transaction. This typically takes the form of a 3-D Secure challenge issued by your card-issuing bank. If the SCA challenge fails, the payment will not go through and your Order will not be completed.
Failed payments. If a payment fails — for example, because the card has expired, the funds are insufficient, or the SCA challenge has failed — we will notify you by email and you may retry the payment from the Portal. For automatic Subscription renewals specifically, the retry and grace-period mechanism described in EULA Section 7 applies in addition to this general rule.
Refunds. Where a refund is due to you under these Terms (for example, under Section 16) or under mandatory consumer law (Section 23), we will issue the refund through Stripe to the same payment instrument used for the original Order, unless that is no longer possible — in which case we will agree with you on an alternative method. Refunds are typically credited within five (5) to ten (10) banking days after we initiate them, depending on your card-issuing bank.
Issuance of invoices. For every paid Order, we issue an electronic invoice that meets the requirements of Hungarian and European Union VAT and accounting rules. The invoice is generated automatically after the Order is paid and is made available to you:
The invoice contains, among other things:
Submission to the Hungarian Tax Authority. Where required by Hungarian law, the data of your invoice is automatically transmitted to the Hungarian Tax Authority (NAV) through the online invoicing system. The transmitted data are limited to those required by law and do not include any non-mandatory commercial information.
Invoice corrections. If an invoice contains an error — for example, an incorrect billing address, an incorrect VAT number, or an item that should not have been billed — please contact us at [email protected]. After verifying the error, we will issue, as appropriate:
You should not amend or annotate the invoice yourself; only a correcting invoice issued by us has legal effect.
Retention. We retain a copy of every invoice we issue, together with the supporting Order data, for eight (8) years from the end of the financial year to which the invoice relates, in line with Hungarian Act C of 2000 on Accounting and Act CL of 2017 on the Rules of Taxation. We also retain a copy of the data transmitted to NAV for the same period. This retention obligation applies independently of any deletion of your Account: even after Account deletion, accounting records are retained as required by law, as further explained in the Privacy Policy.
Format and accessibility. The invoice is delivered to you in PDF format. The PDF is the legally valid form of the invoice and can be printed, archived, or forwarded to your accountant. You do not need any special software to open or store it. If you require a paper invoice in addition to the electronic one, please contact us; we may charge a reasonable administrative fee for paper invoicing.
From time to time we may issue coupon codes or run promotional offers that reduce the price of an Order, grant additional benefits (for example, an extra Project Package on top of a Subscription), or extend the duration of a Subscription. These offers are an entirely voluntary benefit and are subject to the following general rules, in addition to any specific terms that are clearly stated alongside the offer itself.
Validity. Every coupon code has a start date and an end date, displayed where the coupon is published. A coupon cannot be redeemed before its start date or after its end date. The Portal will reject coupon codes that are outside their validity window, that have already been fully consumed, or that have been entered with a typing error.
Use limits. Coupons may carry one or more of the following limits:
Where a coupon is restricted to a specific category of User or item, that restriction will be displayed at checkout when the code is entered.
No stacking. Unless the promotional terms expressly say otherwise, coupons cannot be combined with each other or with any other ongoing promotional offer. The Portal applies the single best coupon entered at checkout.
No cash value. Coupons have no cash value, cannot be exchanged for cash, are not refundable if not used, and are not transferable to another Account. If you cancel an Order on which a coupon was applied, the coupon is returned to its original state if it still has uses remaining, and otherwise is treated as consumed.
Abuse. We may, at our reasonable discretion, invalidate a coupon — even retroactively — if we have evidence of abuse, including but not limited to:
If we invalidate a coupon you have already applied to a paid Order, we will at our choice either let the Order stand at the discounted price (treating the abuse as forgiven) or charge you the difference between the discounted price and the standard price after fair notice. Where charging the difference is not commercially proportionate, we may simply revoke the discount applied to future renewals.
Press, ambassador, and partner codes. Codes issued to a partner, influencer, journalist, or similar third party for promotion or evaluation purposes are subject to the additional terms agreed with that partner, and may be revoked at any time if those terms are not honoured.
This Section concerns the Portal-side aspects of Subscriptions. The full set of rules that govern the use of the Software under a Subscription — including the duration, the automatic renewal, the cancellation effect, failed-payment retries, and the read-only fallback — is set out in Section 7 of the EULA. The EULA prevails on those points; this Section only describes how those rules are made visible and actionable on the Portal.
Activation. A Subscription becomes active on your Account immediately upon successful payment of the Order. The activation is shown on the Portal under Subscription (or equivalent label) and the corresponding Order confirmation email contains the activation date and time.
Status visibility. The Portal displays the status of your Subscription at any time, including:
Managing automatic renewal. You can turn automatic renewal on or off from the Portal at any time, with immediate effect. Turning off automatic renewal does not cancel the current paid term; the Software remains fully usable until the end of the term you have already paid for. Turning automatic renewal back on before the end of the term restores the renewal cycle.
Renewal reminders. As described in EULA Section 7, we send a renewal reminder email at least fifteen (15) days before the renewal date if automatic renewal is enabled. The reminder includes the planned renewal amount, the date of the charge, and a direct link to manage or cancel the Subscription.
Cancellation. You can cancel your Subscription at any time from the Portal. Cancellation takes effect at the end of the current paid term; the Software remains fully usable until that day. There is no cancellation fee, but no partial refund is due for the remainder of the term, except as described in Section 16.
Failed renewal payments. If an automatic renewal payment fails, we will display a payment-problem notice on the Portal and retry the payment as described in EULA Section 7. During the retry period, the Software remains fully usable. After the retry period expires without successful collection, the Software switches to a read-only state: you can still open and export your existing Projects, but you cannot start new processing jobs. You can reactivate full functionality at any time by completing payment on the Portal.
A Project Package is a one-time purchase that grants you the right to fully process one (1) Project with the full feature set of the Software. The rules that govern the use of a Project Package — including what activates the credit, what counts as consumption, unlimited re-processing of the same Project, and the non-refundable nature once consumed — are set out in Section 8 of the EULA, which prevails on those points.
Stacking. You may purchase multiple Project Packages on the Portal, with or without an active Subscription. Each Project Package is shown as a separate credit on the Entitlements page of the Portal, with its own status (Active, Consumed, Expired, or Revoked) and — where applicable — its own expiry date. By default, Project Packages do not expire over time.
Order of consumption. When you start the processing of a new Project in the Software, the credit is consumed from the Active Project Packages in the order indicated on the Portal (typically, the oldest Active credit first). If you have an active Subscription, processing is covered by the Subscription rather than by a Project Package, and your Project Packages are preserved for use after the Subscription ends or for situations where the Subscription is not active.
Visibility and history. The Portal shows, for each Project Package, the Order on which it was purchased, the date and time when it became Active, and — if it has been consumed — the Project to which it has been bound. Consumed Project Packages remain visible on the Entitlements page indefinitely so that you have a clear history of your usage.
Non-refundable after consumption. Once a Project Package has been consumed for a Project, it cannot be refunded or transferred, except where mandatory consumer law applies (Section 23). For unused Project Packages, the right of withdrawal described in Section 15 may apply within the first fourteen (14) days of the Order.
Every new Account receives one (1) Free Trial Project credit upon registration, listed on the Portal under Entitlements as a Free Project. The Free Trial Project allows you to try the full feature set of the Software on one (1) real Project before deciding whether to purchase a Subscription or a Project Package.
The legal characteristics of the Free Trial Project are set out in Section 9 of the EULA, which prevails on those points. In particular:
On the Portal, the Free Trial Project is shown alongside any paid Project Packages on the Entitlements page, so that you can clearly see what you have and what you have used. The Free Trial Project credit is treated as the lowest-priority credit, meaning that — unless the Portal indicates otherwise — it is consumed last if you also have paid Project Packages. This protects your paid credits from being accidentally consumed before the free one.
We may, at our discretion, change the terms of the Free Trial Project for future registrations (for example, increase or remove it). Such changes do not affect Free Trial Projects that have already been issued to existing Accounts.
This Section is about your statutory right, as a Consumer, to withdraw from a distance contract within fourteen (14) days. It applies only if you are a Consumer in the sense of the Hungarian Civil Code and the EU Consumer Rights Directive 2011/83/EU. Business Users do not have this statutory right (although individual contractual goodwill refunds may be available under Section 16).
Plain-language summary, not legally binding. When you buy a Subscription or a Project Package on the Portal, you have 14 days to change your mind and get a full refund — unless you have actively asked us to start the service right away and acknowledged that this makes you lose the right of withdrawal. The Portal shows this option clearly at checkout. If you skip that consent box, your 14-day right stays in place and you can simply email us to cancel for a full refund.
The right. Under Hungarian Government Decree 45/2014. (II.26.) and the EU Consumer Rights Directive 2011/83/EU, you have the right to withdraw from a paid Order placed on the Portal, without giving any reason, within fourteen (14) calendar days from the day on which the contract is concluded (which, for Portal Orders, is the day you receive the Order confirmation email — see Section 7).
Loss of the right for digital content and digital services. The Software, Subscriptions, and Project Packages all qualify as digital content and digital services delivered without a physical medium. For such items, your right of withdrawal may end before the 14-day period expires, but only if all the following conditions are met:
The Portal asks for this consent and acknowledgement through two separate, clearly labelled checkboxes in the checkout flow. Both checkboxes are unticked by default. You are free to leave them unticked; in that case, your right of withdrawal remains in place for the full 14 days, but the activation of your Subscription or your Project Credit is delayed until the end of the withdrawal period, or until you actively tick the boxes from your Account page.
Practical consequences.
How to exercise the right. To withdraw from the Order during the period when the right still applies, you must inform us by an unambiguous statement before the period expires. You can do this in any of the following ways:
Sending the message before the end of the 14-day period is sufficient — you do not need to wait for our reply.
Refund. If you validly withdraw, we will refund you all payments received from us for the Order being withdrawn, including the original cost of the service (but not any additional cost you may have incurred, such as a foreign-exchange fee charged by your bank). We will issue the refund:
Partial performance. If, at your request, performance has already started during the withdrawal period (because you ticked the consent boxes), and you nevertheless withdraw before the right is fully lost (which can happen in narrow edge cases), you may be required to pay us a proportional amount for the part of the service already delivered. We will calculate this proportional amount fairly, on the basis of the total price agreed.
Other statutory rights. Your right of withdrawal is independent of, and additional to, your statutory warranty rights as a Consumer (kellékszavatosság), which are described in EULA Section 22 and remain unaffected by this Section.
You may copy and use the form below to exercise your right of withdrawal. Using this form is optional — any clear statement is sufficient.
To: DroneSpot Kft., 9144 Kóny, Kazinczy utca 23, Hungary Email: [email protected]
I hereby give notice that I withdraw from my contract for the supply of the following service:
Order number: ___________________________ Order date: ___________________________ Item: ___________________________ (e.g., "Annual Subscription" or "Project Package")
Consumer's name: ___________________________ Consumer's address: ___________________________ Email address registered on the Account: ___________________________
Date: ___________________________ Signature (only if this form is submitted on paper): ___________________________
This Section sets out our refunds policy beyond the statutory right of withdrawal described in Section 15.
Consumer refunds. As a Consumer, in addition to your 14-day right of withdrawal (Section 15), you have the following statutory rights, which we honour in full and which are not limited by these Terms:
Business User refunds. Business Users do not benefit from the 14-day statutory right of withdrawal under Section 15, but the following refunds are available:
Discretionary refunds. Outside the cases listed above, we may, at our reasonable discretion, grant a refund as a gesture of goodwill — for example, where a User has clearly not used the Software during a paid term, where a technical issue made the Service unusable for a significant period, or where exceptional personal circumstances make a refund the fair outcome. Discretionary refunds are not a precedent, do not create a right to similar treatment in similar cases, and do not affect our position on the statutory rights of any other User.
What is not refundable. Without prejudice to the mandatory rights above, the following are not refundable, except as expressly required by mandatory law:
How refunds are made. All refunds approved by us are issued through Stripe to the same payment instrument used for the original Order, in the same currency as the Order. Refunds are typically credited within five (5) to ten (10) banking days after we initiate them, depending on your card-issuing bank. If the original payment instrument is no longer valid (for example, the card has been cancelled), we will agree with you on an alternative method that is acceptable under Hungarian and EU anti-money-laundering rules.
How to request a refund. To request a refund — other than a 14-day withdrawal, which is described in Section 15 — please contact us at [email protected], with your Order number, a short description of the situation, and any supporting evidence (such as a screenshot of an error message). We will respond within a reasonable time, typically within ten (10) business days, and either issue the refund, request additional information, or explain in writing why we believe a refund is not due.
This Section sets out the rules for the use of the Portal itself. The corresponding rules for the use of the Software are in Section 17 of the EULA and remain fully applicable. The two sets overlap deliberately on Account-level abuse (such as credential sharing), but each addresses a different surface.
You must not, and must not permit any other person to:
Responsible security disclosure. If you believe in good faith that you have discovered a security vulnerability in the Portal, the Software, or any related service, please do not exploit it beyond what is strictly necessary to demonstrate its existence, and please contact us at [email protected] with a clear and detailed description. We will acknowledge your report within a reasonable time, work in good faith to assess and remediate the issue, and — where appropriate and lawful — recognise your contribution. We will not pursue legal action against good-faith security researchers who follow this process.
Consequences. If you breach this Section 17, we may apply any combination of the measures described in Section 18, including a warning, a temporary suspension, or a termination of your Account. In serious cases, we may also notify the competent authorities or pursue civil and criminal remedies under applicable law.
Termination by you. You may stop using the Service at any time. If you also want your Account closed and your personal data removed from active use, you can request the deletion of your Account from the Portal, under Profile → Delete account, or by emailing us at [email protected]. The deletion procedure, the retention of certain data for legal reasons, and your data-subject rights are described in the Privacy Policy and in EULA Section 19.
Suspension or termination by us for cause. We may suspend your access to the Service, lock your Account, or terminate these Terms (and, together with them, your right to use the Software under the EULA), with immediate effect and without prior notice, if:
We will notify you by email of any suspension or termination, with a brief explanation, unless we are legally prohibited from doing so.
Termination for convenience by us. If we decide to discontinue the Service entirely (for example, if we cease to operate the business), we may terminate these Terms on at least ninety (90) days' written notice to all Users by email and by a banner on the Portal, in line with EULA Section 19. In that case, we will pro-rata refund the unused portion of any active Subscription.
Effects of suspension. During a suspension, your access to the Portal is limited or blocked, and the Software on your Devices is logged out at the next Heartbeat in line with EULA Section 11. Your data remains stored both on the Portal and on your Device; we do not delete it during a suspension. We will lift the suspension as soon as the reason for it is removed (for example, once a disputed payment has been resolved or a security investigation has been completed).
Effects of termination. Upon termination of these Terms, for any reason:
No retaliation. We will not suspend or terminate an Account merely because a User has exercised a statutory right, made a good-faith complaint, requested a refund to which they are entitled, contacted a consumer-protection authority, or initiated a procedure before the Conciliation Board (Békéltető Testület) or the EU ODR platform.
Best-efforts availability. We make reasonable, good-faith efforts to keep the Service available and performing well at all times, but we do not guarantee any specific level of availability, response time, or throughput, except where mandatory law provides otherwise. The Service is provided "as is" and "as available" (see also Section 22).
Planned maintenance. From time to time we need to take parts of the Service offline for planned maintenance — for example, to apply security updates, upgrade infrastructure, or perform database migrations. Where reasonably practicable, we will announce planned maintenance:
We will schedule planned maintenance, where possible, outside of standard European business hours.
Emergency maintenance. Where there is a security incident, an active service-degrading bug, or any other urgent situation that does not allow advance notice, we may perform emergency maintenance at any time, without prior announcement. We will keep the duration as short as reasonably possible and inform Users as soon as it is safe to do so.
Effect on the Software. The Software is designed to continue functioning without an internet connection for approximately thirty (30) days after a successful login on a Device, as described in EULA Section 11. As a result, a temporary Portal outage will typically not prevent you from using the Software, provided you have logged in recently and your offline token is still valid. Specifically:
Force majeure. Neither party is liable for any failure or delay in performance under these Terms — and in particular, we are not liable for any unavailability of the Service — caused by events outside our reasonable control, including but not limited to: natural disasters; war or armed conflict; civil disturbance; pandemic; failure of public or private telecommunications networks; failure of internet backbones, DNS providers, cloud-infrastructure providers, or payment networks; government actions; cyberattacks not attributable to our negligence; and labour disputes not internal to the Provider. During a force-majeure event, the affected obligations are suspended for the duration of the event, and we will make reasonable efforts to inform you and to find a workaround.
We communicate with you about the Service through email and through banners or notifications inside the Portal and the Software. To make sure you receive important messages, you must keep your email address up to date on the Portal at all times.
Transactional and service messages. We will send you transactional and service-related messages, regardless of any marketing preference, where the message is necessary for the performance of the contract or for compliance with our legal obligations. These include, in particular:
You cannot opt out of transactional and service messages while you maintain an active Account, because these messages are part of the Service itself.
Marketing communications. We may, with your prior consent, send you marketing emails — for example, a newsletter about new features, releases, case studies, training opportunities, or special offers. Consent to marketing communications is requested through a clearly labelled, unticked-by-default checkbox on the registration form, or through a similar mechanism in your Account settings. You can change your consent at any time:
Withdrawing your consent to marketing has no effect on your Account, your active Subscription or Project Packages, or the transactional and service messages described above.
Channel of choice for legal notices. When we are required by these Terms, by the EULA, by the Privacy Policy, or by law to give you a legal notice (for example, a notice of suspension, a notice of termination, or a notice of a material change to these documents), we will deliver it by email to the address registered on your Account, and — where appropriate — also by a banner on the Portal or inside the Software. Such a notice is considered delivered at the moment of sending, provided that we do not receive an automatic delivery-failure message.
Languages. We typically communicate in English and Hungarian. We will try to use the language that you have selected on the Portal, but some technical or legal communications may be sent in the binding-language version (English) only, with a Hungarian summary or translation provided for convenience.
Our intellectual property. The Portal, the Software, the documentation at https://doc.dronefield.app, the visual design and layout, the source code, the database structure, the text and images on the Portal and in the documentation, the screenshots, the icons, the logos, and the names "DroneField", "DroneSpot", and any associated stylised marks are owned by, or licensed to, the Provider, and are protected by Hungarian and international intellectual-property law (including copyright, database, trademark, and trade-secret law).
Limited licence to use the Portal. Subject to your compliance with these Terms, you are granted a limited, non-exclusive, non-transferable, revocable licence to view and interact with the Portal for the purposes for which the Portal is offered — namely, managing your Account, placing Orders, downloading the Software, viewing your invoices, and contacting our support. This licence does not allow you to:
User Content licence to the Provider. When you submit content to us through the Portal — for example, a support message, a sample log file, a screenshot of an error, or feedback on a feature — you grant us a non-exclusive, royalty-free, worldwide licence to use that content solely for the purpose of operating the Service, responding to your request, and improving the Service. This licence ends when the underlying purpose has been served, except where we are legally required to retain the content (for example, as part of an audit trail), and never extends to the publication, sale, or external sharing of your content except as you expressly authorise.
Feedback. If you voluntarily provide us with feedback or suggestions about the Service, the Software, or our other products, you agree that we may use this feedback freely, without any restriction or obligation to compensate you. This does not apply to confidential information that you clearly mark as such; we will treat such information confidentially.
Third-party intellectual property. Some content displayed through the Portal or the Software (for example, map base layers, fonts, or icon sets) is owned by third parties and used under licence. The third-party rights are described in EULA Section 18 and remain unaffected by this Section.
Disclaimer. To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without any warranty of any kind, whether express, implied, statutory, or arising from a course of dealing or trade usage. We do not warrant that the Service will be uninterrupted, error-free, secure against every possible attack, compatible with every browser or device, or that any defect will be corrected within any specific timeframe. The corresponding disclaimer for the Software is set out in EULA Section 20 and applies in parallel.
Exclusion of indirect and consequential damages. To the maximum extent permitted by applicable law, we shall not be liable to you for any of the following types of loss or damage arising out of or in connection with the Service, even if we have been advised of, or could reasonably have foreseen, the possibility of such loss:
Single aggregate cap covering both the Service and the Software. To the maximum extent permitted by applicable law, our total aggregate liability to you, under or in connection with these Terms and the EULA taken together, in respect of all claims, losses, and causes of action of any kind, shall not exceed the greater of the following two amounts:
This cap is a single, aggregate cap that is shared with the corresponding cap in EULA Section 21. In particular, if a claim could be characterised both as arising under these Terms and as arising under the EULA, only one cap applies overall — it is not multiplied or duplicated.
Time limit for claims. Any claim against us arising out of or in connection with these Terms must be brought within one (1) year after the event giving rise to the claim, or it will be forever barred. This time limit does not apply where mandatory law prescribes a longer period that cannot be shortened by contract.
What this Section does not exclude. Nothing in these Terms excludes or limits our liability for:
Essential basis. You acknowledge that this Section 22, together with EULA Sections 16, 20, and 21, allocates risk between you and us in a way that is fundamental to the commercial bargain reflected in the price of the Service and the Software. If any part of this Section 22 is held to be unenforceable, the remaining parts continue to apply to the maximum extent permitted by applicable law.
If you use the Service as a Consumer, you have a set of mandatory rights under Hungarian and European Union law that cannot be waived or limited by these Terms. This Section 23 summarises the most important of these rights as they apply to the Service. The corresponding summary as it applies to the Software is in EULA Section 22, and the two are designed to be read together.
Right of withdrawal (14 days). Section 15 of these Terms describes in detail your statutory 14-day right of withdrawal for distance contracts under Hungarian Government Decree 45/2014. (II.26.) and EU Consumer Rights Directive 2011/83/EU, including the conditions under which the right may end early for digital content and services. Nothing in these Terms restricts or shortens that right.
Statutory warranty. As a Consumer, you have a statutory warranty of conformity (kellékszavatosság) under sections 6:157 to 6:170 of the Hungarian Civil Code and under Directive (EU) 2019/770 on digital content and digital services. We are responsible for any lack of conformity of the Service or of the Software with what was promised at the time of purchase, for the period set by law. The disclaimers in Section 22 of these Terms and in EULA Sections 16 and 20 do not limit this statutory warranty.
Out-of-court dispute resolution. Where a dispute between you and us cannot be resolved directly through the Portal's support channel within a reasonable time, you have the right to bring the dispute before:
We are not under a legal obligation to use a specific alternative dispute-resolution scheme but will engage in good faith with any procedure properly initiated by a Consumer.
Right to lodge a complaint with a data protection authority. With respect to the processing of your personal data, you have the right to lodge a complaint with the Hungarian Data Protection Authority (Nemzeti Adatvédelmi és Információszabadság Hatóság, NAIH), or with the data protection authority of the EU Member State where you reside. The details are described in the Privacy Policy.
Mandatory law of your country of residence. If you are a Consumer and you reside in an EU Member State other than Hungary, the mandatory consumer-protection rules of your country of residence also apply, to the extent that they grant you a higher level of protection than these Terms or Hungarian law (see Section 25).
We may update these Terms from time to time, for example to reflect changes in the law, in our pricing or refund policy, in our payment processor's requirements, or in our operational practice.
Material changes — changes that meaningfully affect your rights or obligations (such as changes to the refund policy, to the limitation of liability, to the description of the Service, to the dispute-resolution mechanism, or to the categories of payment methods) — are notified to you in advance:
Material changes take effect thirty (30) days after the notification is sent, unless an earlier effective date is required by law. During this notice period, the current version of these Terms continues to apply. If you continue to use the Service after the new version has taken effect, you are deemed to have accepted it. If you do not agree with the new version, you may terminate these Terms at any time before the new version takes effect, with effect from the day the new version would otherwise take effect, by notifying us at [email protected]; in that case, we will pro-rata refund any prepaid Subscription term that remains unused at the date of termination.
Minor, non-material changes — such as typographical corrections, clarifications, the addition of contact details, or the update of references to supported drone models or file formats — may be made by us without prior notice. We will still publish the updated text on the Portal and indicate the new effective date. Minor changes never reduce your rights or increase your obligations.
Version history. Every previous version of these Terms remains visible to you on the Portal, under Legal Documents, together with its effective date and the version you personally accepted. This way you can always verify under which version you placed a past Order or accepted a particular feature.
Coordination with the EULA. Where a change to these Terms is connected to a parallel change to the EULA (for example, a change to the Subscription mechanics or to the device-licensing rules), we coordinate the two notifications. The acceptance procedure for the EULA is set out in EULA Section 5 and remains independent of the procedure set out in this Section 24.
Governing law. These Terms, and any non-contractual obligation arising out of or in connection with them, are governed by the laws of Hungary, without regard to its conflict-of-laws rules. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded.
If you are a Consumer resident in an EU Member State other than Hungary, this choice of law does not deprive you of the protection of the mandatory consumer-protection rules of your country of habitual residence (Article 6 of Regulation (EC) No 593/2008, "Rome I").
Direct contact first. Before starting any formal dispute, you agree to contact us through the Portal's support channel or by email at [email protected], and to give us a reasonable opportunity — at least thirty (30) days — to resolve the matter directly. Many issues can be resolved this way faster than through litigation.
Jurisdiction — Business Users. If you use the Service as a Business User, the courts of Hungary have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. The court of first instance shall be the court competent for our registered seat in Győr-Moson-Sopron County, unless a different court has exclusive jurisdiction under Hungarian or European Union law.
Jurisdiction — Consumers. If you are a Consumer, the jurisdiction rules of the EU Brussels I bis Regulation (Regulation (EU) No 1215/2012) apply. You may bring a claim against us before the courts of Hungary, or before the courts of the EU Member State where you are habitually resident. We may bring a claim against you only before the courts of the EU Member State where you are habitually resident.
Out-of-court options for Consumers. The Conciliation Board and EU ODR platform described in Section 23 remain available to you in addition to the options described in this Section.
The Provider. The party offering the Service under these Terms is:
How to contact us. For all matters relating to these Terms, the Service, your Account, your Orders, or your Subscription, the preferred channel is the support function on the Portal, or an email to [email protected]. For matters relating to personal data and the exercise of your data-subject rights, the same address is the contact point, as described in the Privacy Policy.
How we contact you. Any notice that we are required or entitled to give you under these Terms is sent to the email address registered on your Account, and, where appropriate, also displayed as a banner on the Portal or inside the Software. You are responsible for keeping your email address up to date on the Portal. A notice sent by email is deemed received at the time of sending, provided that we do not receive an automatic non-delivery message; a notice displayed in the Portal or in the Software is deemed received the first time you log in after it is published.
Entire agreement. These Terms, together with the Privacy Policy and the EULA, constitute the entire agreement between you and us with respect to the subject matter and supersede any previous agreement, understanding, representation, or commitment, whether written or oral, except for any commitment made by us in writing in the Order confirmation email for a specific Order. This does not exclude liability for fraudulent misrepresentation or pre-contractual statements that you reasonably relied upon.
Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a competent court, the remaining provisions continue in full force and effect. The invalid provision shall be replaced, by operation of law or by agreement between the parties, by a valid provision that comes as close as possible to the commercial intent of the original.
No waiver. Our failure or delay in enforcing any provision of these Terms does not waive that provision or any other. A waiver of any provision is only effective if given in writing and signed by us.
Assignment. You may not assign these Terms, or any of your rights or obligations under them, without our prior written consent. We may assign these Terms, or any of our rights or obligations under them, to an affiliate or to a third party that acquires our business, on at least thirty (30) days' prior notice by email, provided that the assignment does not reduce your rights.
Translations. A Hungarian translation of these Terms may be provided on the Portal for convenience. In case of any inconsistency between the English text and a translation, the English text prevails.
End of Terms of Service.
Effective Date: 12 May 2026 — Version 1.0 — DroneSpot Kft.
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